Refund Policy

Last Updated: October 13, 2026

Thank you for shopping with GlowinHer. We accept return, refund, or replacement claims only for verified quality issues reported within 15 calendar days after delivery.

1. Eligibility Period

You must contact us within 15 calendar days after the delivery date shown in the carrier’s tracking information. Requests received more than 15 days after delivery are not eligible.

2. Eligible Quality Issues

A claim may qualify when the product:

• Arrives damaged;
• Has a manufacturing defect;
• Has defective stitching, seam separation, holes, or significant fabric damage present upon arrival;
• Does not power on or function correctly upon arrival; or
• Has another material quality defect that prevents normal use.

3. Non-Eligible Requests

We do not accept returns, refunds, or exchanges for:

• Change of mind or an unwanted item;
• An incorrect product, size, or color selected by the customer;
• Personal preference regarding color, texture, firmness, appearance, or feel;
• Opened personal wellness products without a verified quality issue;
• Normal wear and tear;
• Damage caused by misuse, improper storage, washing, cleaning, or failure to follow the product instructions;
• Minor natural variations that do not affect product function;
• Claims submitted more than 15 calendar days after delivery; or
• Claims submitted without sufficient photo or video evidence.

4. How to Submit a Claim

Email loveglowinher.care@gmail.com within 15 calendar days after delivery and include:

1. Your order number;
2. A clear description of the problem;
3. Clear photos or a short video showing the issue; and
4. A photo of the product label or packaging, if applicable.

Please do not send an item back unless we provide return instructions. We may request additional evidence before approving a claim.

5. Approved Claims

After a quality issue has been verified, GlowinHer will provide an appropriate remedy, which may include:

• A replacement at no additional cost; or
• A refund to the original payment method.

The appropriate remedy will be determined according to the nature of the verified issue. In some cases, no physical return will be required.

6. Refund Processing

Approved refunds are issued to the original payment method. Depending on your bank or card issuer, the refund may take 5–10 business days to appear.

7. Privacy

Claims involving personal wellness products are handled confidentially. Our communications will not disclose the nature of the product in the email subject line.

8. Contact Us

For return, refund, or product-quality questions, contact:
loveglowinher.care@gmail.com

Please allow up to 5 business days for a response.

Nothing in this policy limits any rights available to you under applicable law.